S:CRAFT - Master Partner

Terms & Conditions

Terms & Conditions


1. In these conditions the sale the 'seller' means Universal Shutters and the 'buyer' means the person, firm or company placing an order for goods or services, which are subject to these terms and conditions which are not variable except in writing signed by the seller.
2. These conditions of sale together with the particulars contained in the order acceptance, save where stated otherwise and any special conditions agreed by the seller in writing constitute the entire contract between the buyer and the seller.
3. Periods of time referred to in these conditions of sale shall not be of the essence.


1. All quotations by the seller represent an invitation to the buyer to place an order and do not constitute a legal offer. The purchase order will be regarded as the offer and the seller's order acceptance will be regarded as binding. No alternative terms and conditions will be considered or accepted by the seller. Trade prices will only be quoted if a proof of business is given.
2. All prices are quoted without commitment and are subject to alteration or withdrawal by the seller without prior notice. Orders can be accepted only on condition that the prices charged are those ruling at the date of despatch unless the seller specifically agrees in writing to engage a fixed price contract. Prices quoted and agreed include the cost of goods only and do not include delivery, packaging or VAT where stated.


1. Delivery times stated are estimates only and time is not of the essence. Whilst every effort is made to ensure due performance the seller cannot accept responsibility for damages or consequential loss or damage arising out of delay or failure to deliver by the specified date.
2. Orders that are sent by post or via a courier service either at the customers request or at the discretion of the seller are despatched entirely at the customers risk. The seller cannot accept responsibility should the Post Office or any other delivery service lose or delay a delivery.
3. The buyer shall provide at its own expense adequate assistance for unloading goods at their place of delivery within a reasonable time from the arrival of the delivery vehicle. In the event of default the buyer shall be liable for the additional cost of delivery or re-delivery thereby occasioned.
4. If a buyer fails to take delivery of the goods or any part of them on the due date for any reason whatsoever the seller will be entitled to charge for re-delivery and upon notice to the buyer delivery will be deemed to have taken place and the buyer will pay to the seller all costs and expenses including storage and insurance charges. Any delay or failure to deliver by the seller will not entitle the buyer to refuse delivery or to repudiate the contract and the full price will be payable to the seller without deduction.
5. Non delivery or damage pilferage in transit must be reported in writing to the seller within 5 days of receipt of invoice or advice of despatch. Where goods are collected from the seller by the buyer or a third party nominated by the buyer the risk in the goods passes to the buyer upon delivery to the buyer or such third party. Thereupon all liability of the seller in the goods for loss or destruction, breakage's, shortages or non delivery shall cease.
6. The address for delivery shall be the buyer's address as stated on the order unless otherwise agreed between the parties in writing.
7. Once the goods are delivered and signed for either in good condition or unchecked, the seller cannot accept responsibility for any damage to said property.

1. Where a buyer places an order for goods offered by the seller, a deposit payment amounting to 50% of the order value shall be paid by the buyer to the seller before the seller accepts the order. The date the order is accepted shall be determined as the date this order deposit is received by the seller. The onus for ensuring proper deposit payment shall fall on the buyer, and the seller shall not be liable for any postal or other delay in the deposit being received by the seller. The deposit payment is non-refundable once the seller accepts the order.

2. Goods that are being despatched by the seller to the buyer by post, by courier, or where collected by an agreed third party shall only be released by the seller at such time as the seller receives the 50% balance payment. Until such time the goods shall remain the property of the seller. If the seller does not receieve the balance payment within 30 days of the buyer being notified that it is so due, the goods will continue to belong to the seller, and the seller shall be free to dispose of the goods without further recourse to the buyer.

3. The seller shall be liable to instal goods only where agreed in writing beforehand. Goods that are being installed by the seller shall remain the property of the seller until full payment for those goods has been received by the seller. The buyer shall pay the balance payment to the seller immediately the shutters have been installed. The seller reserves the right to remove goods that have been installed where full payment for those goods has not been received by the seller.